Shipping policy
We understand that receiving your order safely and on time is an important part of your shopping experience. At SimpleClayLiving, we carefully prepare every order and work with shipping partners to provide dependable delivery services.
1. Processing Your Order
Orders are normally processed within 1–3 business days after payment has been received and successfully verified.
Processing includes payment verification, order review, product preparation, quality inspection, packaging, and shipment preparation.
During holidays, sales events, product launches, or periods of increased demand, processing may take longer than usual.
Please note that the processing time is separate from the shipping transit time.
2. Shipping Time
After your order has been dispatched, estimated transit time is generally 7–15 business days, depending on the destination and carrier.
Delivery estimates are provided for informational purposes only and should not be considered guaranteed delivery dates.
Certain remote locations may require additional transportation time.
3. Shipping Confirmation
Once your order has been shipped, you will receive a confirmation notification containing available tracking information.
Tracking information may not immediately show movement after dispatch. It can take approximately 24–72 hours for the carrier's system to register the shipment.
4. Delivery Address Accuracy
Please ensure that all shipping information entered during checkout is accurate and complete.
We recommend carefully checking:
• Full recipient name
• Street address
• Apartment, suite, or unit number
• City
• State or province
• Postal or ZIP code
• Contact phone number
If an order has not yet been shipped and you discover an error, contact us immediately.
Once an order has been dispatched, we may not be able to modify the shipping address.
5. Delivery Attempts
Depending on the destination and carrier, the shipping provider may make one or more delivery attempts.
If the recipient cannot be reached, the carrier may leave the package at a designated location, return it to a local facility, or arrange another delivery attempt.
Customers are responsible for monitoring tracking information and responding to carrier notifications when necessary.
6. Delays Beyond Our Control
Although we make every reasonable effort to meet estimated delivery times, unexpected delays may occur.
These may include:
• Severe weather
• Natural disasters
• Transportation interruptions
• Customs inspections
• Carrier service disruptions
• Public holidays
• Incorrect address information
• Unsuccessful delivery attempts
• High shipping volumes
• Unexpected logistical issues
We appreciate your understanding that such circumstances may affect delivery times.
7. International Orders
International shipments may be subject to customs inspection and local import requirements.
Any customs duties, taxes, tariffs, brokerage fees, or other charges imposed by the destination country are the responsibility of the customer unless otherwise stated.
Customs procedures differ by country and may result in additional delivery time.
8. Damaged Packages
If your package arrives visibly damaged, please take photographs of the packaging and the product before discarding any materials.
Contact us as soon as possible with your order number and supporting photographs so we can review the matter and determine the appropriate resolution.
9. Missing Packages
If your package has not arrived within the estimated delivery timeframe, please check your tracking information and confirm that the shipping address is correct.
If the tracking status has not updated for an extended period, contact us
We will review the shipment information and, where appropriate, assist with contacting the carrier.
10. Customer Support
For questions concerning shipping, tracking, delivery, or your order status, please contact us at Email: JasenFila25052@hotmail.com.
We are committed to providing clear and timely assistance throughout the delivery process.